Status and diagnostics
When a connection fails, preserve reproducible details first
After signing in to the console, open instance details to view the node, configuration, service status, and linked order information. All four nodes operate normally 365 days a year; when a connection issue occurs, first determine whether it originates in your local network, authentication, remote desktop, or a task running on the node.
Instance information
Node, model, instance ID, and time of occurrence
Connection path
SSH or graphical desktop, client type, and local network
Error evidence
Complete error text, reproduction steps, and redacted logs
Checks performed
Ping results, port checks, disk space, and retry results
Instance and order status
When you need to verify an instance, order, or bill, sign in to the console and review the real-time information returned by the backend.
Open console
Troubleshoot connection issues
Check your network, credentials, disk, and build logs in that order. If the cause is still unclear, submit a support ticket with the relevant context.
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